We try to keep these to an absolute minimum.

There are no additional fees if you’re paying In Person, via BPay or from a Bank Account via Direct Debit.

Payments made from a credit card (either online or via Direct Debit) are charged an additional surcharge (1.43% for Visa/Mastercard and 1.87% for American Express) to cover the costs associated with this payment method. There is also a dishonour fee $21.90 for any failed Direct Debit payment. Bill cycles are set to monthly with a due date 14 days after the account is issued. See your invoice for the exact due date.

In most states, you may be charged extra if you elect to have your invoice printed and posted to your address. The amount you are charged will be displayed in your account when you elect for hardcopy invoices.

This varies.

You are charged different rates at different times of the day, typically categorised into peak, off-peak, possibly shoulder periods. Peak times are generally when electricity demand is highest, while off-peak periods are when demand is lowest. Shoulder periods, if applicable in your area, are usually between peak and off-peak times. All rates can also vary by season.

Time-of-use rates are determined by the distribution network service provider.

Prospecta Utilities operates an embedded network under a retail license exemption provided by the Australian Energy Regulator.

Step 1: Cost per Kilowatt Hour ($/kWh), also known as the tariff is calculated as follows: the total electricity cost for your site for billing period ($) ÷ the total kilowatts hours used at your site in the billing period (kWh).

Step 2: Your electricity charge for the billing period is the total electricity (in kWh) imported into your premises (as measured by the meter at your home) × the tariff calculated above in step 1.

Step 3: A daily supply charge is applied at 50c/day (Except QLD)

The tariff will not exceed the Default Market Offering (DMO) as set out by the AER for each state.

This amount is subject to change each year, and any change to this rate will be notified to you in writing.

The tariff rate will also vary depending on the time of usage. Electricity used during off peak, or shoulder periods will be charged at a lower rate than any electricity usage during peak hours.

For further explanation about how your bill is calculated, please go to https://admin.prospecta-utilities.net/account/mybill

Network charges form part of your tariff.

All network charges are totalled and divided by the total energy bought from the grid to get a cost per kilowatt-hour. This amount is then added to the peak and off-peak rates charged by the retailer to get the total cost per kilowatt-hour.

The readings for each home are taken from our smart metering provider and charges are then passed on to each homeowner based on their meter readings, using the calculated rates for different times.

Solar system benefits are passed on to the homeowner.

All solar systems are installed so that the homeowner receives full benefit. Only excess and unused energy is exported into the embedded network.

Solar generation is not measured or recorded on your energy bills.

Energy charges relate to the power delivered to your home directly from the grid.

The average energy consumption of common household appliances varies significantly depending on the appliance type and usage patterns.