If you've received a welcome email from us containing your username (generally your email address) and a temporary password, you can then use those details to login to your account at https://admin.prospecta-utilities.net/account/login

Please note: it can take up to a month after you've moved into your home for you to receive your welcome email containing your login details. If you've still not received this email after a month, you can let us know via email at gemlife@prospecta-utilities.net or call 1800 943 052 during standard QLD business hours.