GemLife Maroochy Quays Customers

We’re changing the way we collect direct debits.

From December 2025, direct debits will no longer be collected on the bill’s due date. Instead, they will be processed 5 working days after the bill is issued.

No action is required from you.

The direct debit payment for the invoice issued today for October’s usage will be collected as normal on the bill due date.

This allows for a smoother billing process, and ensures more regular billing days each month.