Customer Energy Portal

QLD Customers

The Federal Government has announced an extension to their energy bill relief meaning that all eligible residents will obtain a $150 credit on their energy bill. We are currently in the process of applying for, and crediting all eligible accounts and will update all residents once your account has been credited.

More Information...

How-To Videos

How to Contact Support

Our Australian-based support team is available during the hours of 9am to 5pm (QLD) Monday to Friday (except Public Holidays).

There are many ways to contact us - the video below shows how to you can contact us from inside your account portal.

You can also contact us via email at gemlife@prospecta-utilities.net or via our toll free number 1800 943 052