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QLD Customers

The Federal Government has announced an extension to their energy bill relief meaning that all eligible residents will obtain a $150 credit on their energy bill. We are currently in the process of applying for, and crediting all eligible accounts and will update all residents once your account has been credited.

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How-To Videos

How to Switch Between Utility Accounts

If you have multiple utility accounts with us (such as Gas, Power or Water) then you will need to switch between each account when making payments or viewing account information. The video below shows exactly how to toggle between your different utility accounts with us.

If an account you hold with us is not in the drop down list, then please email us on gemlife@prospecta-utilities.net or call our toll free number on 1800 943 052.